MASQUERADING® HELPDESK

Director's Pick Feature up to 5 characters at the top of The Stage.

Label

Characters (max 5)

Save Director's Pick Clear

Pick history

Stage Themes Create themed showcases that appear at the top of The Stage.

+ Create new theme

Title

Description (optional)

Fandom tag (must match a tag assigned to characters)

Characters need this tag in their Fandom Tags (Dressing Room > edit character).

Start date

End date

Create Theme

Access All Areas Generate single-use forever-free codes for friends and family.

Recipient name

Generate Code

Early Signup Forever Free First N members get lifetime free. Set cap or add 500 more. Trial rescue includes founding hook when spots remain.

Cap

1,000

Used

0

Remaining

1,000

Set cap to

Set Cap Add 500 More

View Users Who Claimed Early Signup

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Dating readiness Alert when enough users have a character open to connections — then start marketing Masquerading Dating.

Opted in

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Threshold

—

Status

—

Counts distinct users with at least one character set to Open to Connections. Trial users get 14 days of Dating access from signup; this metric tracks who actually opted in.

Alert when opted-in users reach

Save threshold

Set to 0 to turn the alert off. Banner reappears if opt-ins grow by 10+ after you dismiss it, or if you lower the threshold.

Trial Rescue Emails 10-day and 3-day rescue before the 90-day pass ends. Flodesk for marketing opt-ins; SendGrid for everyone else.

Eligible (10-day)

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Eligible (3-day)

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Sent (last run)

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Flodesk segment ID — 10-day stage (opt-in marketing subscribers only)

Flodesk segment ID — 3-day stage

Leave blank to send every rescue email via SendGrid (the in-code template). Add a Flodesk segment ID once your Flodesk workflow is live and we'll route opted-in marketing subscribers there instead. No double-send.

Save segment IDs Refresh eligibility

Inactive User Reminder Emails Reminders after 30 days inactive, then every 2 weeks (max 3).

Enable inactive reminder workflow Test mode (send to test recipient only)

Test recipient email

1st Reminder (30 Days Inactive)

Email subject template

Email body template

2nd Reminder (+2 Weeks) (Optional: repeats 1st if empty)

Email subject template

Email body template

3rd Reminder (+2 Weeks) (Optional: repeats 1st if empty)

Email subject template

Email body template

Available placeholders (for all templates): {{firstName}}, {{masqueradingName}}, {{appUrl}}

Save Settings Send Test Email Template 1 Template 2 Template 3

Eligible

0

Sent Today

0

Sent Total

0

Failed Total

0

Onboarding Nudge Emails 24h / 48h / 7d reminders for stalled signups. Daily run (Europe/London).

Enable onboarding nudge workflow Test mode (send to test recipient only)

Test recipient email

Save Settings Send Test Email 24h — resume signup 48h — create character 7d — final reminder

Last run scanned

0

Sent (last run)

0

Skipped (last run)

0

Errors (last run)

0